Stuck on the shoulder? Here's what happens next.
You call. We ask three things: where you're at, what you're driving, and what happened. If you're on I-20 or US-259, the nearest mile marker or exit sign is enough, we don't need a street address. If you're parked in a lot in White Oak or off Highway 80 in Gladewater, a cross street works fine. Either way, you get a flat price on that first call, before anyone gets in a truck.
We're built around one stretch of road: the I-20 corridor through Gregg County, plus the towns that feed onto it. That's Longview itself, Kilgore ten miles southwest, White Oak bordering Longview's west side, Gladewater off Highway 80 to the west, and Hallsville toward Marshall to the east. We're not a national dispatch app routing your call to whoever's cheapest three counties over. We're local to this stretch of highway.
What we run
The I-20 / US-259 corridor, mile by mile
US-259 runs concurrent with I-20 for about six miles through the Longview area, then splits off and continues north along Eastman Road on the city's east side. That interchange, plus the Loop 281 beltway that wraps Longview's west, north and east sides, is where most of our calls originate: merges, on-ramps, and the stretch where local traffic mixes with I-20 through-traffic. We know which shoulders are wide enough to hook up safely and which ones aren't.
Distances are road distance from central Longview. See the full corridor coverage page for how we cover each stretch.
Why callers stick with us once they've called once
- The quote doesn't move. What we say on the phone is what you pay at drop-off, unless you tell us something different once we're on scene (longer distance, extra vehicle, that kind of thing).
- We dispatch from inside Gregg County. The truck that answers is close, not routed through an app three states away.
- We carry both wheel-lift and flatbed capability, so low-clearance cars and standard sedans both get the right rig instead of whatever showed up.
- Insurance direct-bill on accident recovery, so you're not fronting cash on a wreck that wasn't your fault.
Serving Gregg County and the I-20 corridor
Longview is the Gregg County seat, home to roughly 84,000 people, with the county itself running around 124,000. We cover the city plus White Oak, Kilgore, Gladewater and Hallsville, and we'll run out along I-20 or US-259 past those towns if you're broken down between them.
Quick answers
How fast can you get to me on I-20?
In town or right off the interstate near Longview, most trucks are moving within 10 to 15 minutes of your call. Out toward Gladewater or past Hallsville adds time since the truck is driving farther before it even reaches you. We'll give you a real ETA on the phone, not a guess.
Do I need to know my exact mile marker?
It helps but it's not required. If you can read the small green mile marker sign on the shoulder, give us that number and which direction you're facing. If not, tell us the last exit you passed and we'll find you.
Will the price change once the truck shows up?
Not for the reason you're picturing. If the situation on scene matches what you told us, the quoted price holds. It only changes if the facts change, for example the car's actually in a ditch and needs a winch pull first, which we'll tell you about before doing any extra work.
Can you bill my insurance directly for an accident tow?
Yes, for collision and accident recovery we can bill most insurers directly. Bring your policy info or have it ready on your phone when we arrive.